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Urgent! Case Management Virtual Assistant - Local Job Opening in Cainta

Case Management Virtual Assistant



Job description

Global Pacific Support

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans .

This role calls for a professional who is organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.

  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners.

  • Prepare reports, maintain databases, and track progress on ongoing cases.

  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.

  • Support process improvement by identifying gaps and proposing efficiency solutions.

Qualifications

  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.

  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.

  • Excellent written and verbal communication skills in English.

  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.

  • Strong attention to detail, organizational skills, and discretion with sensitive data.

  • Ability to work U.S. time zones and maintain consistent communication.

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Required Skill Profession

Management & Operations



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